Service & warranty
Service & Warranty
Lighting is only as good as the person standing behind it. Your system carries the Haven manufacturer warranty, your installation carries our workmanship guarantee, and the phone number you call is the person who did the work.
One call, one person
No ticket queue and no dispatcher. If something isn't right, you text or call John directly and we get it scheduled.
Scene and app help any time
Want a new holiday scene, a different schedule, or help after a phone upgrade? That's included. We'd rather you love using the system than leave it on the default setting.
Seasonal check-ups
An optional annual visit to re-aim landscape fixtures, check connections and controllers, clean lenses, and refresh your scenes before the holidays.
Our promise
What standing behind it means
Haven Manufacturer Warranty
We install Haven systems exclusively, which means your lighting carries a real manufacturer warranty on the product — not a house-brand promise from an importer.
Workmanship Guarantee
If anything about the installation isn't right — a run, a mount, a wire, a scene — tell us and we come back and correct it. No argument, no runaround.
Owner On Every Job
The person who designs your lighting is the person responsible for installing it. No commissioned salesperson handing you off to a crew you've never met.
Free Design Consultation
Design walkthroughs and estimates are always free. If a system doesn't make sense for your home, we'll tell you that instead of selling it to you.
Peace of mind
Backed by our guarantees
Haven Manufacturer Warranty
We install Haven systems exclusively, which means your lighting carries a real manufacturer warranty on the product — not a house-brand promise from an importer.
Workmanship Guarantee
If anything about the installation isn't right — a run, a mount, a wire, a scene — tell us and we come back and correct it. No argument, no runaround.
Owner On Every Job
The person who designs your lighting is the person responsible for installing it. No commissioned salesperson handing you off to a crew you've never met.
Free Design Consultation
Design walkthroughs and estimates are always free. If a system doesn't make sense for your home, we'll tell you that instead of selling it to you.
Already have lighting that needs attention?
Free design consultation, no pressure. New clients receive a $250 lighting credit on their first TrueGlow installation.